What is your return policy?
Due to the nature of the product, all hair extensions and wig sales are final.

These items are considered to be a hygienic product and Federal law prohibits the return of personal hygiene products that have been used or altered.

Once opened and tags have been removed from the wig or extensions, the hair cannot be returned or exchanged for any reason.

We do our best to inspect all products before we ship them, so when you receive your package please inspect your package thoroughly.

Check the style, and length matches exactly what you ordered before trying your item on. If the error is our fault, we will quickly resolve the issue, simply contact us.

Used wigs or hair extensions cannot be returned for refund or exchange (no exceptions). Please read the return policy thoroughly before making your purchase.
What is your refund policy?
To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your request for a refund, we may require a receipt or proof of purchase. Simply contact us at heymonabelle@gmail.com within 30 days of receiving your order. We will send you a Return of Merchandise Form (RMF) detailing the next steps for sending the package back to us.

Please do not send your purchase back to us without first contacting us for the instructions.

We'll notify you via e-mail of your refund once we've received and processed the returned item.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Please note that it may take 7 to 10 business days for your refund to appear in your billing statement.
I am in the United States - How do I track my order?
The Priority shipping times for orders within the USA is typically 2 - 5 business days.

Once you complete your order on our website, you should receive an email confirming that we received your order.

Please allow us 2 – 3 business days for us to process your order. As soon as your order ships, you will receive another email with your tracking number.

All tracking numbers are sent to the email address used to place an order(s).

Please follow the tracking instructions provided in the “Your order has been shipped” email to check the delivery status. There may be additional delays due to postal service delivery. Please be patient during this time, as we have no control over this circumstance.

Simply contact us if you have any trouble tracking your order: heymonabelle@gmail.com
I am outside the United States - How do I track my international order?
Priority shipping times for International orders is typically 6 - 10 business days.

Once you complete your order on our store, you should receive an email confirming that we have received your order.

Please allow us 2 – 3 business days for us to process your order. As soon as your order ships, you will receive another email with your tracking Number.

All tracking numbers are sent to the email address used to place an order(s).

Please follow the tracking instructions provided in the “Your order has been shipped” email to check the delivery status.

In the rare and unlikely event that your tracking does not update, there may be additional delays due to customs & duty clearance, postal service delivery or other situations. Please be patient during this time, as we have no control over this circumstance.

If your package has not been delivered in 15 business days since the ship date, please contact us if you have any trouble tracking your order: heymonabelle@gmail.com
Will Mona Belle pay the import duties and taxes?
You know we love you so much, and we appreciate your business but the duties and taxes are yours to bear.

The customer is responsible for all import fees and those are paid in accordance with your country.

We do not issue refunds for import duties or taxes charged.
What is your privacy policy?
Summary:
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have established suitable safety, physical, electronic and managerial procedures to safeguard and secure the information we collect online.

What we collect: We may collect the following information: Name, Phone Number, Contact information including Email address, Demographic information such as Zip code, Preferences, Interests, and other information relevant to customer surveys and/or offers.

What we do with the information we gather We collect this information to better understand your needs and provide you with a personalized experience, and in particular for the following reasons: Internal record keeping. We may use the information to improve our products and services.

We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

Occasionally, we may need to use your information to contact you for order update purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your shopping interests.

We will NEVER sell or misuse your information.
Click here to read the full Privacy Policy.
What forms of payment do you accept?
We currently accept all major credit cards/ debit cards (Visa, American Express, Master Card, Discover) Amazon Pay & PayPal.

You do not need a PayPal Account to pay for your items through PayPal: You can choose the PayPal Option during checkout.

After you submit your order click the "Pay Now" button. Scroll Down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account.

All purchases are immediately billed and will show on your credit card statement as 'Mona Belle'.
What happens if my package is lost or stolen?
Mona Belle is NOT responsible for any lost or stolen packages.

Unfortunately, we cannot issue a refund or replacement for lost/stolen packages. We typically ship via United States Post Service (USPS). All Packages come with a Tracking number and may require signature for your protection.

You can check the status of your order via the www.usps.com website and enter your tracking number. The site provides a live update of your package while it’s in transit.

If you will not be home on the expected arrival date/time, you can request to have you package held at your local USPS post office via www.usps.com
Can I cancel my order?
Cancellations are only accepted within 24 hours of original purchase date and only if your package has not been shipped.

Every effort will be made to accommodate the cancellation of your order as long as it has not yet shipped. If you have placed an order and would like to cancel your order, there will be a $10 cancellation fee applied.

To cancel an order, you placed with Mona Belle, you must contact customer support at: heymonabelle@gmail.com within 24 hours.

When contacting customer support to cancel an order, please provide your first and last name, the order number, and your contact information.

Please note that if the item has shipped, the order cannot be cancelled.